Spa Guide
A few small notes to make your spa experience effortless.
. . .
The details that follow cover the practical pieces of your visit — arrival, cancellation, what to wear, and a few small notes about the spa. If anything you're wondering about isn't here, please reach out.
. . .
Before Your Visit
Arrival
Please arrive 10-15 minutes before your appointment so we can welcome you, settle you in, and begin on time. If you're running late, let us know — depending on the day, we may need to shorten your service or reschedule.
Cancellation Policy
We hold a credit card to reserve your appointment time. Because we schedule that time exclusively for you, we ask for the following notice to cancel or reschedule:
· 24 hours for a single appointment
· 48 hours for spa packages or multi-service appointments
· 3 to 7 days for group reservations
If proper notice isn't given, a cancellation fee may apply. Life happens — when it does, please reach out as early as you can so we can work with you.
. . .
In the Spa
Spa Attire
Robes and slippers are provided. Most spa retreats involve a robe; some single treatments don't require changing. Undergarments are optional during spa therapies — our team observes careful draping at all times and respects your modesty without exception.
Cell Phones
Please silence your phone before entering the spa. If you need to take a call in the reception area, please keep your voice low — our other guests are here for the quiet.
Children
We're dedicated to a serene environment. Children under 12 are not able to be in the spa during your visit. Guests 12 and older are welcome when scheduled for a service and accompanied by an adult.
. . .
After Your Visit
Gratuities
Gratuities are at your discretion. As in most service businesses, 18-22% is customary for exemplary care.
Products
Every product we use during your treatment is selected for the integrity of its ingredients — many at medical-grade quality. The same lines are available in our boutique to continue the work and deepen the results at home. Shop in person or online. If a product isn't right, let us know within 14 days of purchase and we'll issue a spa credit toward your next purchase.
. . .
Special Occasions
Gift Certificates
A truly memorable gift. Available in any dollar amount — at the front desk, by phone, or online. Gift card purchases are non-refundable.
Group Reservations
We host bridal parties, birthdays, and company gatherings. Group reservations require pre-payment, and groups of 5 or more include a 22% service fee covering gratuity for the team and the front desk's additional coordination. Reach out to the front desk to plan your day.
. . .
A Closing Note
Your thoughts shape what we do next. Share them with any team member, or with us at 406.585.2269. We genuinely want to know whether your visit was what you hoped for.
And if at any point you'd like to try a different team member — for variety or a fresh perspective on your treatment — we welcome that. We work as a team and we're truly happy when you're happy.
For hours, phone, email, and more, visit our Contact Us page.
Prices subject to change without notice.